At BarkLoyal, we are dedicated to delivering your order quickly, safely, and reliably, with full transparency at every stage. This policy explains how we process, ship, and deliver your orders.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed on weekends or holidays are processed on the next business day. A confirmation email will be sent once your order has shipped.
Shipping Locations
We ship to the United States. Additional destinations will be added in the future.
Shipping Costs
- Free shipping is available for all orders over $125.
- For orders under $125, shipping costs are calculated at checkout.
Estimated Delivery Times
- USA: 4–11 business days (including 1–3 days processing and 3–8 days shipping)
* Please note that delays may occur due to customs clearance, courier issues, or seasonal demand.
Tracking & Notifications
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can monitor your order's progress using the tracking link provided in the email or at: Track Your Order
Customs, Duties & Taxes
Certain countries may charge import duties or customs fees. These charges are the responsibility of the customer unless otherwise stated. BarkLoyal is not responsible for any delays or additional costs caused by customs clearance.
Address Accuracy
Please verify that your shipping information is accurate before placing your order. We cannot be held responsible for delayed or lost deliveries due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged or fails to arrive within 15 business days of your shipping confirmation, please contact our support team immediately. We will coordinate with the carrier to investigate and resolve the issue.
Order Modifications & Cancellations
Orders can be cancelled at any time before they are fulfilled and shipped. Once shipped, orders cannot be changed or cancelled.
Contact Us
For any inquiries related to shipping or delivery, please contact our support team:
Address: 1178 Broadway, 3rd Floor #4207, New York, NY 10001, United States
Email: support@barkloyal.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST.
Last Updated: 01 July 2026