How long will my order from BarkLoyal take to arrive?

Most orders are processed within 1–3 business days. Delivery usually takes 7–12 business days depending on the destination. You will receive tracking information as soon as your order ships.

Do you ship internationally and what are the shipping costs?

Yes, BarkLoyal ships worldwide. We offer free shipping on qualifying orders and display any additional costs at checkout before you complete your purchase.

What is your return and refund policy?

You may return unused items within 30 days of delivery for a full refund or exchange. Simply contact our support team for a return authorization before shipping your item back.

Are BarkLoyal products covered by a warranty or quality guarantee?

Yes. All BarkLoyal products are backed by our quality guarantee. If you experience a defect or issue, contact our support team within 30 days for a replacement or refund.

How can I choose the right size or model for my dog?

Each product page includes a detailed size chart and measurement guide. If you are unsure, our team is happy to recommend the best fit for your dog’s breed and weight.

Can I cancel or modify my order after placing it?

Orders can be modified or canceled within 12 hours of purchase. Once the order is processed and shipped, changes can no longer be made.

What materials are BarkLoyal products made from?

Our collections use durable, pet-safe materials such as premium nylon, stainless steel, and breathable fabrics designed for comfort, safety, and longevity.

How do I care for and clean BarkLoyal products?

Wipe products with a damp cloth and mild soap. Avoid harsh chemicals and high heat. Detailed care instructions are available on each product page.

Does BarkLoyal offer personalized or custom products?

Yes. Select BarkLoyal accessories can be customized with your dog’s name or color preferences. Options appear on eligible product pages during checkout.

Who can I contact if I receive a damaged or defective item?

with your order number and photos of the issue. Our support team will respond within 24 hours and resolve it promptly.

Frequently Asked Questions

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track it directly on our Track Order page.

When will my order arrive?

Delivery typically takes 5–18 business days, depending on your location and chosen shipping method. For more details, see our full Shipping & Delivery policy.

Can I update my shipping address after ordering?

If your order hasn’t shipped yet, contact us immediately at support@barkloyal.com

or via the chat at the bottom of the site. Once shipped, we’re unable to modify addresses.

Do you ship internationally?

Yes, BarkLoyal ships to the U.S., Canada, United Kingdom, Germany, France and Israel.

More countries may be added in the future.

Will I be charged customs or import duties?

Customs and import fees are the responsibility of the customer and vary by country. Learn more under our full Shipping & Delivery Policy.

Can I return an item?

Yes, you can request a return within 30 days of receiving your order. Items must be unused, unwashed, and in their original packaging. Full details are in our Returns & Refunds Policy.

How do I start a return?

Contact our support team with your order number and reason for return. We’ll guide you through the process and send return instructions.

When will I receive my refund?

Refunds are processed within 5–10 business days after your return is received and approved. The amount will be credited to your original payment method.

What if I received the wrong or damaged item?

Please contact us within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement or refund as quickly as possible.

Can I exchange a product?

We accept exchanges for a different size or style. Place a new order for the correct item, and once your return is processed, you’ll receive a refund for the original.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Discover and Diners.

Apple Pay and Google Pay are available during checkout under “Credit card or alternative payments.”

Is the Checkout page secure?

Absolutely. All transactions are encrypted and processed through PayPlus with SSL encryption and PCI DSS compliance for your safety.

Do you offer installment payments?

Some cards may offer installments during checkout, depending on your card provider and country.

How does the BarkLoyal Club work?

Coming soon! Members will enjoy exclusive rewards, early access to new kits, and loyalty points for every purchase.

Can I use more than one discount code?

Only one discount code can be applied per order.

I didn’t receive my confirmation email. What should I do?

Please check your spam or promotions folder. If you still don’t see it, contact us at support@barkloyal.com

How can I contact BarkLoyal?

You can reach us anytime:

💬 Via the Chat icon (bottom corner of any page)

📧 By Email: support@barkloyal.com

Do you offer gift cards?

Not yet, but they’re on the way! Subscribe to our newsletter to be the first to know when they launch.

Need More Help?

We’re here for anything your loyal companion needs.
Tap below and we’ll get back to you within 24 hours.

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