Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track it directly on our Track Order page.
Frequently Asked Questions
Orders & Shipping 📦
Returns & Refunds 🔄
Payments & Loyalty 💳
Customer Support 💬
How can I track my order?
When will my order arrive?
Can I update my shipping address after ordering?
or via the chat at the bottom of the site. Once shipped, we’re unable to modify addresses.
Do you ship internationally?
Yes, BarkLoyal ships to the U.S., Canada, United Kingdom, Germany, France and Israel.
More countries may be added in the future.
Will I be charged customs or import duties?
Customs and import fees are the responsibility of the customer and vary by country. Learn more under our full Shipping & Delivery Policy.
Can I return an item?
Yes, you can request a return within 30 days of receiving your order. Items must be unused, unwashed, and in their original packaging. Full details are in our Returns & Refunds Policy.
How do I start a return?
Contact our support team with your order number and reason for return. We’ll guide you through the process and send return instructions.
When will I receive my refund?
Refunds are processed within 5–10 business days after your return is received and approved. The amount will be credited to your original payment method.
What if I received the wrong or damaged item?
Please contact us within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement or refund as quickly as possible.
Can I exchange a product?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Discover and Diners.
Apple Pay and Google Pay are available during checkout under “Credit card or alternative payments.”
Is the Checkout page secure?
Absolutely. All transactions are encrypted and processed through PayPlus with SSL encryption and PCI DSS compliance for your safety.
Do you offer installment payments?
Some cards may offer installments during checkout, depending on your card provider and country.
How does the BarkLoyal Club work?
Coming soon! Members will enjoy exclusive rewards, early access to new kits, and loyalty points for every purchase.
Can I use more than one discount code?
Only one discount code can be applied per order.
I didn’t receive my confirmation email. What should I do?
Please check your spam or promotions folder. If you still don’t see it, contact us at support@barkloyal.com
How can I contact BarkLoyal?
You can reach us anytime:
💬 Via the Chat icon (bottom corner of any page)
📧 By Email: support@barkloyal.com
Do you offer gift cards?
Not yet, but they’re on the way! Subscribe to our newsletter to be the first to know when they launch.
Need More Help?
We’re here for anything your loyal companion needs.
Tap below and we’ll get back to you within 24 hours.
